People behind Location Sharing & Safety tools that actually work
Family-Tracking helps users get the most out of apps like life 360 - whether that's sorting out a life 360 for android setup, troubleshooting the life 360 tracker, or keeping everything running smoothly after an update.
Started in 2015 with one clear focus
Mobile apps move fast. Updates ship, interfaces change, and users are left figuring out what broke and why. Family-Tracking exists to close that gap - a dedicated support layer between the app and the person using it.
The team handles everything from initial device setup to post-update troubleshooting, across Android and iOS, for users in dozens of countries.
Users submit an issue - missing location data, sync failures after an update, or permission errors on Android.
Support specialists reproduce the issue on the same device type and OS version before suggesting anything.
Step-by-step guidance sent directly - no scripts, no boilerplate, just what works for that specific case.
Cases stay open until the user confirms the issue is resolved, not just until a reply is sent.
